The Temporary Emergency Rent Relief Coordinator is responsible for overall supervision, advocacy, and support for eligible individuals and families in the Rental Assistance Program. They will provide housing assessments and stabilization plans to individuals and families to help them secure permanent and stable housing. The Temporary Emergency Rent Relief Coordinator will work extensively with community agencies as collaborative partners in accordance with Tenderloin Housing Clinic’s (THC) Mission, Core Values, and Customer Service Philosophy.
THC is a non-profit housing, support services, legal, and advocacy organization. THC provides housing and comprehensive services that help disenfranchised low-income people in San Francisco increase stability. THC’s Mission and Core Values are key to successfully supporting our clients.
- Hire, train, and supervise program volunteers and any other assigned staff as applicable in accordance with THC policies and procedures.
- Work with families and individuals to confirm eligibility and conduct assessments of needs in person or virtually.
- Work closely and coordinate with the CEOP & Voz Program Manager to staff walk-in hours at the office site and to manage client caseload and follow-ups.
- Participate and coordinate community outreach and/or events.
- Ensure that the program provides quality services and is compliant with the SF-ERAP Rental Assistance and Season of Sharing program.
- Coordinate a housing stabilization plan for families which includes obtaining the proper documentation from the Landlord and communicating with the Landlord to explain the procedures of our intervention.
- Help clients obtain permanent housing through accessing security deposits and housing referrals.
- Provide crisis intervention and/or short-term case management services to clients including but not limited to accurate and timely referrals, mediating with landlords and/or their counselors/attorneys to obtain the necessary paperwork to avoid the eviction process, redirecting legal cases to the appropriate agencies and following up until the case is settled, as well as maintaining good and clear communication with clients and other governmental institutions.
- Maintain proper client notes and program documentation.
- Submit the Check Request on a timely manner with the Program Director.
- Verify Clients information on and City System Program to avoid duplication cases.
- Complete data entry of new clients’ information in QuickBase Systems as well as the City System, also update information of duplicate clients in both systems.
- Scan the complete client’s signed Excel file and upload to the RAP Intake Form in the Catholic Charities System
- Compile reports as requested.
- Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
- BA and one year of related experience required
- Must have experience working with individuals or families in crisis
- Must have knowledge of San Francisco housing resources and public benefits.
- Must have a thorough working knowledge of Microsoft Office Suite.
- Must have an ability to complete paperwork accurately and write business correspondence.
- Must have demonstrated problem-solving skills.
- Must have experience working within databases, and have excellent data entry skills.
- Must have some knowledge of San Francisco landlord-tenant law and terms of tenancy.
- Must have a strong working knowledge of mental health and substance abuse issues.
- Must be able to perform basic math calculations with minimal mistakes.
- Must have an ability to read, understand, and apply language from manuals, policies, technical procedures, and instructions.
- Must have demonstrated customer service skills.
- Must pass all post-contingency offer background checks, reference checks, and TB screening clearances. 
- Must read, communicate orally, and write in English.
- Must be able to handle multiple tasks simultaneously in a fast-paced environment with excellent attention to detail.
- Must have experience working effectively with diverse, low-income, homeless and/or formerly homeless population.
- Previous experience locating and maintaining affordable family housing preferred.
- Experience working in non-profit or public sector preferred.
- Bilingual skills preferred, specifically Spanish or Vietnamese.
REQUIRED BEHAVIORAL SKILLS & ABILITIES
- Demonstrates professional behavior that is consistent with THC’s Mission, Core Values, and Customer Service Philosophy.
- Adapts well to change, and remains professional, respectful, and composed at all times.
- Must be honest, dependable, and accountable.
- Establishes and maintains effective and appropriate relationships and boundaries, and communicates with clients, co-workers, supervisors, and external parties in a manner that fosters respect and trust.
- Exercises good judgment in using and/or keeping information regarding clients and co-workers, and adheres to THC’s confidentiality policy.
- Works well independently, collaboratively, and as a team member.
- Follows instructions completely and asks for help and/or guidance from supervisors when needed.
- Has good time management skills and is punctual to work, THC meetings, and events.
- Refrains from actions that may result in conflict or may be determined as aggressive, threatening, or violent.
- Takes pride in work and performs all assigned duties diligently, efficiently, and effectively.
How to apply
To apply for any THC position you see here:
- Online: Upload your resumé online using the Apply button below
- By email: Email your resumé and cover letter to firstname.lastname@example.org
- In person: Stop by our 449 Turk Street office to drop off your resumé
We look forward to hearing from you!