Director of Programs
About This Position:
The Director of Programs is responsible for the oversight of Tenderloin Housing Clinic’s (THC) programmatic departments. Working directly with the Deputy Director, this position carries out THC’s Mission and Vision through management and development of the programmatic operations in accordance with THC’s Mission, Core Values, and Customer Service Philosophy.
Leadership and Management
• Hire, train, direct, supervise, develop, evaluate, and performance manage the agency’s programmatic Directors and the Property Management Attorney in accordance with THC policies and directives. This includes direct supervision of the Directors of Property Management, Support Services, Housing Services, and Transitional Housing Programs, as well as the Property Management Attorney. Some indirect oversight and coordination with THC’s Community Organizing Department will be required.
• Motivate the programmatic Directors and Property Management Attorney for success, promote team building, create professional development, and establish and maintain effective working relationships.
• Ensure continuing, relevant programmatic staff development with an emphasis on Harm Reduction and client centered trainings for all programmatic staff.
• Ensure the programmatic Directors are aware of and correctly implement all safety rules and regulations, and all policies and procedures.
• Hold the programmatic Directors and Property Management Attorney accountable for high levels of performance, team work, and quality customer service.
• Provide strong leadership, vision, and direction for the agency’s programmatic functions that engender trust, respect, and build effective working relationships among staff and clients.
• Play the central leadership role for the development of a database as it relates to the various programs.
• Foster a mission-driven, team-oriented culture and clear communication between and within departments.
• Provide Department leadership and supervision during programmatic Director absence or position vacancy.
Strategic and Financial Oversight
• Identify risks that prevent THC from accomplishing its Mission and recommend and implement process improvements, internal control processes, and contingency planning to mitigate risks.
• Work with Deputy Director programmatic Directors and THC’s executive leadership team to set and accomplish short- and long-term strategic goals, and to develop and implement uniform agency-wide policies, procedures, and systems.
• Oversee the development of programmatic department business plans and corresponding budgets that support both the short- and the long-term objectives of the agency.
• Analyze technical and policy issues, assess the impact, if any, on THC’s Programs, evaluate new approaches and initiatives, and recommend and implement solutions.
• Review, approve, and/or seek approval of expenditures within specified budgetary parameters.
• Negotiate and/or evaluate contracts and make recommendations, as assigned.
Administration & Operations
• Oversee the development of uniform policies, procedures, methods for oversight, short-term objectives, and long-range goals to improve programmatic departments.
• Oversee data collection, including oversight of contract reporting for all THC programs, and ensure timely completion and submission of reports to appropriate entities and individuals.
• Review reports submitted by Directors, examine areas needing improvement, and recommend, implement, and maintain solutions.
• Participate on Program proposals associated with Grants, Requests for Qualifications (RFQ), Requests for Proposal (RFP), and Notices of Funding Availability (NOFA), as well as on Program contract negotiations and renewals.
• In conjunction with Deputy Director, direct and participate in the development, implementation, and improvement of goals, guidelines, policies, and process controls to ensure all objectives and reporting requirements within Program Contracts are accomplished in a timely, accurate, and consistent manner.
• Ensure the highest standards are maintained, and evaluate the effectiveness and efficiency of all programmatic departments’ work.
• Ensure all Program activities are fiscally responsible, meet client outcome, safety, quality, and financial goals and objectives, while meeting the needs of clients in the most effective client-centered manner.
• Ensure THC practices are in compliance with California and Federal laws and regulations and all programmatic departments are adhering to all compliance requirements outlined in regulatory and/or applicable legal documents.
• Oversee the monitoring and/or audits of agency’s programmatic departments to ensure compliance with established policies and procedures, and prepare information for regulatory agencies when required.
• Work with Director of Business Operations to coordinate efforts to address legal and insurance claims against THC, and investigations or inquiries from federal/state/local agencies regarding programmatic departments.
• Produce reports for the Board, Deputy Director, and Executive Director, as assigned.
• Participate in internal and external meetings and committees, as directed by the Deputy Director.
• Foster and maintain relationships with government and private funders, master lease owners, and other community service providers.
• BA/BS degree in Social Work, Business, Public Administration or related field required; MA/MS degree in Social Work or Public Administration, or related field strongly preferred.
• Must have experience in non-profit executive leadership experience and an extensive, successful record of achievement in leading diverse teams of people.
• Must have a minimum of 5 years of experience in a non-profit that includes direct or indirect experience with diverse, multi-diagnosed, low-income, homeless or formerly homeless adults.
• Must have demonstrated success developing and monitoring systems to manage operational and programmatic work that involve high levels of collaboration in a fast-paced environment.
• Knowledge of San Francisco landlord-tenant law, terms of tenancy, general property management principles, and employment law, strongly preferred.
• Must have working knowledge of San Francisco, state, and federal resources available to low-income persons.
• Must have a strong working knowledge of mental health and substance abuse issues.
• Must have policy, grant, RFQ, RFP and/or NOFA writing experience.
• Must have demonstrated experience in participating in budget development and management, and an understanding of general accounting and auditing principles.
• Must have exceptional interpersonal skills, with an ability to partner with a dynamic leadership team and the ability to establish and maintain a wide range of key relationships.
• Must have experience in analyzing and negotiating contracts.
• Must have an ability to read, understand, apply language and concepts, and make independent decisions based on policies, governmental regulations, technical procedures, general business periodicals, professional journals, and contracts.
• Must have demonstrated analytical, critical thinking, problem-solving, strategic thinking, planning, and negotiating skills.
• Must have conflict resolution experience.
• Must have demonstrated customer service skills.
• Must be results-oriented, highly organized, very detail-oriented, proactive, resourceful, able to manage multiple high-level projects with strict timetables, and have solid administrative follow-through.
• Must have an understanding of the Harm Reduction model, and a desire to work in an agency under this philosophy.
• Must have a thorough working knowledge of Microsoft Office Suite.
• Must read, communicate orally, and write in English.
• Must pass all post-contingency offer background checks, reference checks, and TB screening clearances.
REQUIRED BEHAVIORAL SKILLS & ABILITIES
• Demonstrates passion, commitment, and behavior that are consistent with THC’s Mission, Core Values, and Customer Service Philosophy.
• Demonstrates exceptional leadership qualities such as maintaining vision, expectations, and energy for positive improvement and results.
• Desires and has the ability to empower direct reports to achieve the agency’s goals and carry out the Mission and Core Values of THC.
• Adapts well to change, and remains professional, respectful, and composed at all times.
• Possesses very high levels of integrity, creditability, dependability, and accountability.
• Establishes and maintains effective and appropriate relationships and boundaries, and communicates with clients, co-workers, and external parties in a manner that fosters respect and trust.
• Exercises good judgment in using and/or keeping information regarding clients, employees, and THC confidential.
• Works well independently, collaboratively, and as a team member.
• Has good time management skills and is punctual to work, THC meetings, and events.
• Refrains from actions that may result in conflict or may be determined as aggressive, threatening, or violent.
• Takes pride in work and performs all assigned duties diligently, efficiently, and effectively.
How to Apply:
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