Temporary Rental Assistance Outreach Manager

About This Position:

The Rental Assistance Outreach Manager is responsible for assisting eligible Tenderloin and South of Market (SOMA) residents living in private apartments or in private SROs with accessing rental assistance from the City’s Rental Assistance Program in accordance to SB91. The Rental Assistance Outreach Manager will work closely with the Mayor’s Office of Housing and Community Development (MOHCD) and with Community Based Organizations (CBO’s) in accordance with Tenderloin Housing Clinic’s (THC) Mission, Core Values, and Customer Philosophy. This is a temporary position for a term of 6 - 12 months, or as funding permits.

Job Duties:

• Develop and implement rental assistance program referral process instituted by the City in which clients can be referred for rental assistance program within City program for COVID relief.
• Ensure program services and procedures are resolved, respond to client inquiries and complaints, and assure proper and responsible decisions are made.
• Educate themselves on various existing rental assistance programs and build working relationships with community based organizations that give out rental assistance to tenants.
• Oversee 6-8 Tenderloin and SOMA resident volunteers with whom they will conduct outreach with in Tenderloin and in SOMA neighborhoods.
• Train, direct, supervise, develop, evaluate, and performance manage the daily activities of volunteers in accordance with THC policies and directives
• Ensure volunteers are aware of and correctly implement all safety rules and regulations, and all policies and procedures.
• Hold volunteers accountable for high levels of performance, team work, and quality customer service.
• Provide leadership and project direction that engender trust and respect
• Create and implement new procedures and forms, as needed, to effectively administer rental assistance to tenants.
• Create systems to monitor, hire, and assess direct duties of the volunteers.
• Complete client intakes.
• Identify and gather the necessary documentation and information to evaluate client eligibility for rental assistance.
• Ensure client information is inputted into central City database.
• Create and maintain weekly reports on outreach and amount of rental assistance provided to date.
• Ensure absolute confidentiality of client records.
• Follow up to confirm eligible tenants have received assistance.
• Develop, monitor, and report financial, performance, and customer service measures of the Rental Assistance Program to MOHCD as needed.
• Create an educational flyer outlining the City’s current rental assistance program accompanied with an overview of tenants’ rights.
• Work with and outreach to various CBO’s in the Tenderloin and South of Market neighborhoods to educate CBO’s and their clients on the City rental assistance program for COVID relief.
• Work with the Organizing Department to receive referrals.
• Connect clients of CBO’s to City rental assistance program.
• With support of the CEOP and La Voz Program Manager, conduct outreach and door to door trainings for volunteers.
• With support of the Program Manager, manage social media accounts to inform community residents of available rental assistance programs.
• With support of the Program Manager, meet with various CBO’s and City agencies to advocate for ongoing rental assistance.
• Meet with Program Manager as needed in interest of improving the rental assistance referral process.
• Work evenings and weekends when required.

Requirements:

ESSENTIAL QUALIFICATIONS

• BA/BS degree or equivalent required.
• Must have a minimum of 1 year of experience working with low income tenants.
• Must have a thorough working knowledge of Microsoft Office Suite.
• Must have an ability to produce and analyze reports, and write business correspondence.
• Must have the ability to communicate clearly to a broad range of people.
• Must have an ability to read, understand, and apply language from governmental regulations, manuals, policies, technical procedures, and instructions.
• Must have demonstrated analytical, critical thinking, and problem-solving skills.
• Must have experience in conflict resolution.
• Must have demonstrated customer service skills.
• Must pass all post-contingency offer background checks, reference checks, and TB screening clearances.
• Must read, communicate orally, and write in English and one additional language represented widely in the designated Tenderloin and SOMA tenant populations (e.g., Spanish, Vietnamese, Cantonese, etc.)
• Must be able to manage multiple projects with limited guidance in a fast-paced environment and meet strict deadlines with excellent attention to detail.
• Must have experience working effectively with diverse, low-income, homeless and/or formerly homeless population
• Must have experience working within databases, and have excellent data entry skills.
• Experience in the fundamentals of researching, planning, and participating in campaigns preferred.
• Experience working in the non-profit or public sector preferred.
• Experience in developing or supervising programs as well as overseeing volunteers or staff preferred.
• Must have knowledge of San Francisco landlord-tenant law and terms of tenancy.
• Must have a strong working knowledge of mental health and substance abuse issues.
• Experience working in non-profit or public sector preferred.

REQUIRED BEHAVIORAL SKILLS & ABILITIES
• Demonstrates professional behavior that is consistent with THC’s Mission, Core Values, and Customer Service Philosophy.
• Adapts well to change, and remains professional, respectful, and composed at all times.
• Must be honest, dependable, and accountable.
• Establishes and maintains effective and appropriate relationships and boundaries, and communicates with clients, co-workers, and external parties in a manner that fosters respect and trust.
• Exercise good judgement in using and/or keeping information regarding clients and co-workers, and adheres to THC’s confidentiality policy.
• Works well independently, collaboratively, and as a team member.
• Follows instructions completely, and asks for help and/or guidance from supervisors when needed.
• Has good time management skills and is punctual to work, THC meetings, and events.
• Refrains from actions that may result in conflict or may be determined as aggressive, threatening, or violent.
• Takes pride in work and performs all assigned duties diligently, efficiently, and effectively.

How to Apply:

Please email your resume and cover letter to employment@thclinic.org.

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