Transitional Housing Program Manager

About This Position:

The Transitional Housing Program Manager is responsible for the operational and case management oversight of the transitional housing stabilization, and rental subsidy programs under the Transitional Housing Department in accordance with Tenderloin Housing Clinic’s Mission, Core Values, and Customer Service Philosophy.

Job Duties:

Leadership and Management
• Hire, train, direct, supervise, develop, evaluate, and performance manage the daily activities of staff in accordance with THC policies and directives.
• Conduct regularly scheduled meetings, supervisions, and trainings to motivate staff for success, promote team building, create professional and technical skill development, and establish and maintain effective working relationships.
• Ensure staff are aware of and correctly implement all safety rules and regulations, and all policies and procedures.
• Hold staff accountable for high levels of performance, team work, and quality customer service.
• Provide leadership and project direction that engender trust and respect.
• Participate in the leadership activities of the department’s management team.

Administration and Operations
• Work with the department leadership to foster program development and achieve targeted objectives and outcomes.
• Assist the Associate Director of Transitional Housing in ensuring high quality client services and efficient procedures.
• Partner and coordinate within the department, with other THC departments, external funders and partners to meet department objectives and ensure comprehensive services. Conduct program orientation meetings, receive program referrals, screen applicants, and assist in the intake of new clients into the transitional housing, stabilization, and rental subsidy programs in conjunction with the Associate Director of the department and the Housing Planning Specialists.
• Review, approve and monitor all Individualized Permanent Housing Plans created by Housing Planning Specialists with the clients of the programs.
• Participate in regular case conferences with THC, APD and APD funded clinical case management staff. Play key role in the advisement and development of housing plans for each client’s successful transition into permanent housing.
• Conduct regular program meetings, activities and workshops for clients that foster community building, investment in program goals and build relevant life skills.
• Work with the Associate Director and third party Property Management companies to ensure the facilities meet outcome, occupancy, safety, habitability, quality, and financial goals and objectives.
• Develop and maintain productive relationships with private and non-profit landlords/housing providers, as well as community neighbors, including police and fire departments.
• Identify affordable housing options in the San Francisco community to ensure successful transition of clients into permanent housing.
• Attend, participate in, and facilitate all meetings, as requested.
Transitional, Stabilization, and Subsidy Housing Programs
• Manage in conjunction with the Associate Director of the department the transitional, stabilization, and rental subsidy housing programs waitlists, including receiving referrals for clients connected with the criminal justice and Collaborative Courts systems, and assisting with triaging and placing clients in vacancies at scattered sites.
• Supervise the activities of the Housing Planning Specialists and ensure the proper management of all aspects of the transitional, stabilization, and rental subsidy programs. This includes ensuring effective program executions and oversight of day to day activities.
• Conduct regular meetings for pre-approval, approval, modification, and recertification of clients for the subsidy program.
• Regularly review the continued eligibility status of transitional, stabilization, and subsidy program clients in conjunction with the Housing Planning Specialists including but not limited to: monitoring supervision end dates, submitting requests for extensions to the Associate Director, termination notices for program violations, and length of stay.
• Coordinate with the Housing Planning Specialist to fill vacancies while supporting the overarching goal of prompt and streamlined vacancy-filling.
• Along with the Associate Director of Transitional Housing and Housing Planning Specialist, prepare workshops and presentations for clients to increase awareness of permanent housing options.
• Monitor the collection of tenant contributions for the subsidy housing program.
• Monitor the collection of program savings requirements and corresponding paperwork for transitional and stabilization programs.
• Ensure all clients are following program rules and expectations, and make decisions in conjunction with appropriate THC and APD staff regarding program violations, sanctions and terminations.
• Help to mediate disputes between building management and clients in an effort to increase clients’ housing stability, and hold building management accountable to good customer service standards with clients.

Requirements:

• BA/BS degree in Social Work, Public Administration, or related field required; MA/MS degree in Social Work or related field strongly preferred.
• Must have a minimum of 5 years of work in a non-profit that includes direct or indirect experience with adults involved in the judicial system and/or are low-income, homeless, or formerly homeless.
• Must have a minimum of 2 years of experience in program management.
• Must have a minimum of 2 years of experience training and supervising staff.
• Must have experience running all aspects of a stand-alone program, including writing and developing program policies and procedures, designing and evaluating programs, and managing program budgets.
• Must have a thorough knowledge of the adult criminal justice system, knowledge of the National Institute of Corrections’ Principles of Effective Intervention and the Six Gender Responsive Strategies for Women Offenders, and a thorough understanding of criminal justice criminogenic needs and community functioning factors.
• Must have a strong working knowledge of mental health and substance abuse issues and have knowledge of substance abuse treatment modalities.
• Must have a thorough working knowledge of Microsoft Office Suite.
• Must have an ability to produce and analyze reports, and write business correspondence.
• Must have an ability to read, understand, and apply language from manuals, policies, technical procedures, and instructions.
• Must have demonstrated analytical, critical thinking, and problem-solving skills.
• Must have experience in conflict resolution.
• Must have demonstrated customer service skills.
• Must read, communicate orally, and write in English.
• Must be able to manage multiple projects with limited guidance in a fast-paced environment and meet strict deadlines with excellent attention to detail.
• Must have experience working within databases, and have excellent data entry skills.
• Must meet criteria for APD security clearance to enter and work at APD offices and inside the County Jail.
• Must pass all post-contingency offer background checks, reference checks, and TB screening clearances.
• Knowledge of San Francisco resources strongly preferred.
• Experience working in non-profit or public sector strongly preferred.

How to Apply:

Please email your resume and cover letter to employment@thclinic.org.

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