Program Manager - CEOP
About This Position:
The CEOP Program Manager is responsible for overseeing the CEOP program in 1) meeting contractual objectives, 2) facilitating the code enforcement process for tenants, landlords / property managers, and Housing Inspectors 3) Supervising the CEOP Community Organizer and performing daily functions and operations of the program, all in accordance with Tenderloin Housing Clinic’s (THC) Mission, Core Values, and Customer Service Philosophy.
• Hire, train, direct, supervise, develop, evaluate, and performance manage the daily activities of the CEOP staff and volunteers to ensure performance, team work, and quality customer service.
• Conduct regularly scheduled meetings, supervisions, and trainings to motivate staff for success, promote team building, create professional and technical skill development, and establish and maintain effective working relationships.
• Ensure staff and volunteers are aware of and correctly implement all safety rules and regulations, and all policies and procedures.
• Provide leadership, vision, and project direction that engender trust and respect.
• Develop and nurture collaborative relationships with government agencies, other non-profit agencies, and community-based organizations (CBO) on housing and habitability campaigns.
• Develop and implement neighborhood outreach efforts to inform tenants and landlords about housing and habitability codes.
• Identify important civic events that are relevant to the client base and develop/implement campaigns to engage the clients.
Administration and Operations
• Work with the program funder(s), the Organizing Department Manager, and the Executive Director to foster program development and achieve targeted objectives and outcomes.
• Partner and coordinate with the THC’s Organizing Department and other departments to meet objectives and ensure comprehensive services for clients.
• Attend, participate in, and facilitate all meetings, as requested.
• Represent and attend monthly CEOP meetings at the Department of Building Inspections (DBI) as directed.
• Work with clients residing in apartments and privately-owned SROs to improve habitability conditions in the Tenderloin and SOMA buildings.
• Collaborate and conduct client outreach with CEOP Community Organizer regarding habitability in apartments and privately-owned SROs.
• Keep abreast of and be knowledgeable about San Francisco Building and Habitability Codes and Rent Board regulations in order to effectively advocate on behalf of clients and to train CEOP staff.
• Respond to client complaints about housing and/or habitability received by phone, on a walk-in basis, and through on-site inspections, and advocate for clients around tenant/landlord disputes and habitability concerns. This includes, but is not limited to, writing letters to landlords, building managers, and/or hotel operators requesting repairs for code violations, and then monitoring cases until abatement.
• Educate and assist clients in filing S.F. Rent Board Petitions and act as a non-attorney representative at mediations and/or arbitration hearings as needed.
• Oversee the CEOP’s client volunteer program of Code Enforcement Outreach Workers, which includes program design, implementation, training, and effectiveness.
• Organize and facilitate regularly scheduled community meetings to understand the needs of the client base, including in clients’ residence as needed.
• Develop with the CEOP Community Organizer and/or partner with external parties to provide informational workshops to the community on housing and building codes, tenants’ rights, and habitability.
• Collaborate and refer cases to DBI, Department of Public Health, and San Francisco Apartment Association, as needed.
• Build a sense of community with the client base through social, cultural, or celebratory event(s).
• Create multi-lingual forms, flyers, and informational documents, as needed for CEOP and Rent Board programs.
• Maintain appropriate documentation to demonstrate that all contractual requirements are met.
• Compile and submit quarterly and annual reports on code enforcement cases to the DBI funder, in a timely manner.
• Compile and submit yearly reporting on Rent Board cases to S.F. Rent Stabilization & Arbitration Board in a timely manner.
• Facilitate and provide all necessary information and documentation associated with funder site visits and audits.
• Stay abreast about services and programs being provided by other CBOs and government agencies by fostering working relationships with them.
• Provide referrals to clients and connect them to relevant services offered by CBOs and government agencies.
• BA/BS degree required.
• Must have a minimum of 2 years of experience working with and on behalf of low-income tenants.
• Must have a minimum of 1 year of experience training and supervising staff.
• Must have 1 year of demonstrated experience in San Francisco building codes.
• Must have community organizing experience.
• Must have knowledge of San Francisco Building and Habitability codes, and Rent Board regulations.
• Must be committed to social change through developing leadership in SRO tenants and in low-income residential communities.
• Must have a thorough working knowledge of Microsoft Office Suite.
• Must have an ability to produce and analyze reports, and write business correspondence.
• Must have the ability to communicate clearly to a broad range of people.
• Must have an ability to read, understand, and apply language from governmental regulations, contracts, manuals, policies, technical procedures, and instructions.
• Must have demonstrated analytical, critical thinking, and problem-solving skills.
• Must have experience in conflict resolution.
• Must have demonstrated customer service skills.
• Must read, communicate orally, and write in English and in either Spanish or Cantonese.
• Must be able to manage multiple projects with limited guidance in a fast-paced environment and meet strict deadlines with excellent attention to detail.
• Must pass all post-contingency offer background checks, reference checks, and TB screening clearances.
• Experience working effectively with diverse, low-income, homeless and/or formerly homeless population strongly preferred.
• Experience overseeing staff and/or volunteers strongly preferred.
• Experience in leadership development strongly preferred.
• Experience running all aspects of a stand-alone program strongly preferred.
• Experience working in non-profit or public sector preferred.
REQUIRED BEHAVIORAL SKILLS & ABILITIES
• Demonstrates professional behavior that is consistent with THC’s Mission, Core Values, and Customer Service Philosophy.
• Adapts well to change, and remains professional, respectful, and composed at all times.
• Must be, honest, dependable, and accountable.
• Establishes and maintains effective and appropriate relationships and boundaries, and communicates with clients, co-workers, supervisors, and external parties in a manner that fosters respect and trust.
• Exercises good judgment in using and/or keeping information regarding clients and co-workers, and adheres to THC’s confidentiality policy.
• Works well independently, collaboratively, and as a team member.
• Follows instructions completely and asks for help and/or guidance from supervisors when needed.
• Has good time management skills and is punctual to work, THC meetings, and events.
• Refrains from actions that may result in conflict or may be determined as aggressive, threatening, or violent.
• Takes pride in work and performs all assigned duties diligently, efficiently, and effectively.
How to Apply:
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