Associate Director of Property Management - Operations

About This Position:

The Associate Director, Property Management Operations is responsible for implementing the strategic and operational goals for the Property Management and Facilities Departments. This position works to meet or exceed efficiency, cost, and quality goals through methodical review and process improvements in accordance with Tenderloin Housing Clinic’s (THC) Mission, Core Values, and Customer Service Philosophy.

Job Duties:

Leadership and Management
• Hire, train, direct, supervise, develop, evaluate, and performance manage the daily activities of staff in accordance with THC policies and directives.
• Conduct regularly scheduled meetings, supervisions, and trainings to motivate staff for success, promote team building, create professional and technical skill development, and establish and maintain effective working relationships.
• Ensure staff are aware of and correctly implement all safety rules and regulations, and all policies and procedures.
• Hold staff accountable for high levels of performance, team work, and quality customer service.
• Provide leadership, vision, and project direction that engender trust and respect.
• Participate in the leadership activities of the department’s management team and play a broad leadership role for the department.
• Partner with Property Management Department Directors and Managers to clarify goals and objectives of each of their areas, and educate them on automated or improved approaches to problem solving.
• Direct special committees and teams to ensure the operational plan and the Department’s annual and strategic objectives are met.
• Coordinate and facilitate cross-department committees; implement roll-out of new policies, procedures, and special projects in conjunction with managers and directors.

Administration and Operations
• Work with the department leadership to develop systems and procedures that improve the operations and services of the department, that foster program development, and that support the achievement of program objectives and outcomes.
• Partner and coordinate within the department and with other THC departments to meet objectives and ensure comprehensive services.
• Attend, participate in, and facilitate all meetings, as requested.
• Assist in overseeing the department budget, including analysis and forecasting.
• Develop and maintain policy & procedures, including creation, review, and continuous improvement of intra-department and inter-department sections as they pertain to Property Management.
• Create systems for monitoring and evaluating program processes and outcomes.
• Establish and maintain systems for procedure and task documentation, as well as training throughout the Property Management Department, as appropriate.
• Systematize new and improved operational processes to make the department more efficient and effective; train staff on new processes.
• Oversee the THC Tenant Grievance Process.
• Oversee the vacancy reporting process.
• Ensure compliance requirements outlined in regulatory agreements and/or other legal documents are adhered to at all times.
• Respond promptly when requested for information from regulatory and/or financial agencies, including, research, preparation, compilation, tracking, and submission of reports in an accurate and timely manner.
• Coordinate data entry tasks originating from various departments and assigned to the PM Operations team.
• Oversee development, maintenance, and documentation of inventory of all stored items and assures ability for timely retrieval.

Requirements:

• BA/BS degree in Business Administration, Public Administration, or related field required; MBA, MPA, or MA/MS degree in related field preferred.
• Must have a minimum of 3 years of experience in strategic planning, program development, and/or operational policy and procedure development in a leadership position.
• Must have a minimum of 1 year of experience training and managing staff.
• Must have a thorough working knowledge of Microsoft Office Suite.
• Must have an ability to produce and analyze reports, and write business correspondence.
• Must have an ability to effectively present information and respond to questions from groups of managers, employees, clients, and the general public.
• Must have an ability to read, understand, apply language, and make independent decisions based on policies, governmental regulations, technical procedures, and contracts.
• Must have demonstrated analytical, critical thinking, and problem-solving skills.
• Must have conflict resolution experience.
• Must have demonstrated customer service skills.
• Must be a proactive self-starter with the ability to take initiative, develop action steps/goals, and follow through on action steps to goal completion.
• Must read, communicate orally, and write in English.
• Must be able to manage multiple projects with limited guidance in a fast-paced environment and meet strict deadlines with excellent attention to detail.
• Must have a basic understanding of the eviction process and terms of tenancy.
• Must have an understanding of a Harm Reduction model and a desire to work within a Supportive Housing Model.
• Must pass all post-contingency offer background checks, reference checks, and TB screening clearances.
• Experience working with diverse, low-income, homeless and/or formerly homeless population strongly preferred.
• Experience working in non-profit or public sector preferred.

How to Apply:

Please email your resume and cover letter to employment@thclinic.org.

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